Privacy Policy

1. Introduction

Radiscon ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. As a cybersecurity and IT infrastructure company operating in Saudi Arabia, we understand the critical importance of data protection and comply with applicable data protection laws and regulations, including the Personal Data Protection Law of Saudi Arabia.

By using our website or services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request information about our services (cybersecurity, IT support, AI solutions, etc.)
• Contact us through our website, email, or phone
• Engage our services for cybersecurity compliance, IT infrastructure, or cloud solutions
• Register for ISO certification support
• Subscribe to our newsletters or marketing communications

This information may include: name, email address, phone number, company name, job title, business address, and any other information you choose to provide.

2.2 Business and Technical Information

In the course of providing our services, we may collect:

• IT infrastructure details and network configurations
• Security assessment data and vulnerability reports
• Compliance documentation for ARAMCO CCC, SABIC Cyber Trust, NCA, and ISO certifications
• Business registration and licensing information
• Project requirements and technical specifications

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our cybersecurity, IT support, AI solutions, and cloud services
• Compliance Services: To assist with ARAMCO CCC, SABIC Cyber Trust, NCA compliance, and ISO certification processes
• Communication: To respond to your inquiries, provide customer support, and send important service-related notices
• Marketing: To send you information about our services, industry updates, and promotional materials (with your consent)
• Security: To protect our services, detect and prevent fraud, and ensure the security of our systems and your data
• Legal Compliance: To comply with applicable laws, regulations, and legal processes in Saudi Arabia
• Business Operations: To manage our business operations, conduct analytics, and improve our website and services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as cloud hosting providers, security vendors, and business partners, subject to confidentiality agreements
• Compliance Requirements: We may disclose information when required for compliance with ARAMCO, SABIC, NCA, ISO, or other regulatory bodies as part of our compliance services
• Legal Obligations: We may disclose information if required by law, court order, or government regulation in Saudi Arabia
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• With Your Consent: We may share information with your explicit consent for specific purposes

5. Data Security

As a cybersecurity company, we implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure network infrastructure and firewalls
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• 24/7 Security Operations Center (SOC) monitoring
• Regular backups and disaster recovery procedures
• Employee training on data protection and confidentiality

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For compliance and regulatory purposes (such as ARAMCO CCC, ISO certifications), we may retain certain information for extended periods as required by applicable regulations.

7. Your Rights

Under applicable data protection laws in Saudi Arabia, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Objection: Object to processing of your personal information for certain purposes
• Data Portability: Request transfer of your data to another service provider where technically feasible
• Withdraw Consent: Withdraw your consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites, including vendor portals (ARAMCO, SABIC, etc.), regulatory bodies, and partner organizations. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Saudi Arabia, including countries that may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: